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Sylvain Paggen currently serves as the Customer Care Lead at the Royal Belgian Football Association, focusing on delivering timely and accurate information to the football ecosystem. Prior to this role, Sylvain Paggen gained extensive experience at bpost, where responsibilities included Lean, Process & Project Management and coordinating a specific regional team. Additional experience includes roles such as Formateur at Centre IFAPME Liège-Huy-Verviers, Management Consulting Analyst at Accenture, and Project Operations Manager and Business Analyst at bpost. Sylvain Paggen holds a Master's degree in Business Engineering with a specialization in Supply Chain Management and Business Analytics from HEC Liège, also serving as a Project Leader at HEC Consulting during studies.