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Jana Elliott is an experienced professional in customer experience management, communications, and advertising, currently serving as the Listening Program Manager at Razor Consulting Solutions since January 2020. In this role, Jana focuses on improving customer interactions through feedback analysis and collaboration with leadership. Earlier positions include Communication & Program Manager, where Jana developed an inclusive culture and coordinated cross-company initiatives, as well as Sr. Global Communications Manager, overseeing global communication strategies. Jana's background in agency management as Agency Director at InHouse Advertising & Consulting involved client relations, project management, and business development. Additional experience includes roles at Global Spectrum, Clear Channel Radio, and an internship in sports marketing. Jana holds a Bachelor of Business Administration in Marketing from the University of North Dakota.