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Shanna Tyler is a seasoned professional with extensive experience in both technical and managerial roles. Currently serving as a Field Service Coordinator at RavenVolt since June 2023, Shanna has previously held multiple positions at PowerSecure, Inc., including PowerControl IDG Operator, IT Project Coordinator, and IT service desk technician, contributing to software management and IT application administration from December 2014 to June 2023. Prior experience includes working as an IT Help Desk technician at General Network Experts and as a Shift Supervisor at CVS Pharmacy, where responsibilities included store operations and cash handling. Shanna holds an Associate of Arts degree from Wake Technical Community College, completed in 2011, with a focus on Art/Art Studies.