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Erik Maya is a seasoned operations professional currently working at RappiCard México since August 2021, specializing in operational management. Previously, Erik held various roles at Broxel from August 2016 to August 2021, including Gerente de Continuidad Operativa y Monitoreo and Coordinador de Continuidad Operativa y Monitoreo. Erik's experience also includes working as an Especialista en Operaciones y Servicios de TI at PROSA, where responsibilities included transactional monitoring and ensuring service continuity for various financial institutions. Earlier, Erik contributed to BBS RED as Calidad y Atencion a clientes, managing the monitoring and analysis of high-speed internet links. Erik holds a degree in Communications and Electronics Engineering from Instituto Politécnico Nacional.