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Thomas Cruz has a diverse work experience in the IT and customer support field. Thomas is currently working at RapidSOS as an IT Engineer II, where they provide technical support and manages IT tickets. Prior to this, they worked as an IT Technician at RapidSOS, where they supported employees in their use of various technologies and managed vendor relationships.

Before joining RapidSOS, Thomas worked at Apple as a Genius, where they provided technical support to customers and diagnosed product issues. Thomas also spent time at Geek Squad, first as an Advanced Repair Agent, where they diagnosed and resolved technology issues, and later as a Consultation Agent, where they engaged customers and explained services and technology.

Thomas began their career at Best Buy as a Computer Sales Consultant, where they provided sales assistance for computer products.

Thomas Cruz attended the City College of New York from 2012 to 2014, but no degree or field of study information is available for this period. Thomas then went on to study at the City University of New York-Herbert H. Lehman College, where they completed a Bachelor of Science (B.S.) degree in Computer Information Systems from 2014 to 2016. Additionally, Thomas obtained a series of certifications from various institutions. These certifications include: Microsoft Certified: Azure Fundamentals from Microsoft in May 2023, ACMT (Apple Certified Mac Technician) and ACiT (Apple Certified iOS Technician) from Apple in May 2018, AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in May 2023, CompTIA A+ ce Certification in May 2017, CompTIA IT Operations Specialist – CIOS Stackable Certification in May 2020, CompTIA Network+ ce Certification in May 2020, CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification in December 2022, CompTIA Security+ ce Certification in December 2022, and (ISC)² Candidate from (ISC)² in April 2023.