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David Simmons is a Cloud Support Technician at RapidScale since May 2021, with prior experience as a Global Account Manager for HCL Technologies America Inc. from April 2019 to March 2022, focusing on Otsuka Pharmaceuticals. In this role, responsibilities included managing access to secure directories and conducting Active Directory audits, achieving a 45% increase in technical process efficiency. Prior to that, David worked as a Global Account Manager for Gulfstream Aerospace and Leidos, where a key achievement was reducing outstanding tickets by 60% within six weeks. David’s career began as a Customer Support Representative at Gulfstream Aerospace, where technical support and training responsibilities were undertaken. Educational background includes studies at Wake Technical Community College.