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Gwen North is a seasoned technical professional with extensive experience in account management and technical support. Currently serving as a Senior Technical Account Manager at Rapid7 since June 2020, Gwen manages the technical relationships with large enterprise and federal customers, ensuring their successful deployment and use of Rapid7 products. Prior to this role, Gwen worked at Mitel as a Senior Technical Support Specialist from July 2017 to January 2020, delivering high-quality technical support for various communication technologies. Gwen's career began at Toshiba Telecommunication Systems Division, where from October 1996 to July 2017, Gwen held the position of Staff Technical Support Engineer, acting as an escalation point for complex technical issues.