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Erik Castellanos has extensive experience in technical account management and support roles. Erik is currently a Senior Manager at Rapid7, where they lead the Technical Account Management Services team. Prior to this, they held roles as a Manager of Technical Account Managers and Technical Support at Rapid7.

Before joining Rapid7, Erik worked at BT America as a Cisco VoIP NOC Technician and Tech Lead. Erik also gained experience at Verizon Fiber Solution Center as a Customer Service Analyst and Helpdesk Lead. Additionally, Erik worked at Verizon Maintenance Control Operation as a Maintenance Specialist and at Verizon Business Technical Support as a Tier 2 Support specialist.

From 2000 to 2001, Erik Castellanos attended the Computer Education Institute. During this time, they pursued the MCSE Program, however, no specific degree was mentioned.