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Nicole Edwards has a diverse professional background in customer service and compliance, currently serving as an Interactive Compliance Executive at The Rank Group plc since August 2020, after previously holding positions as a Customer Verification Analyst (AML) and Complaint Analyst within the same organization. Prior to this, Nicole worked as a Customer Service Advisor at Sky, where responsibilities included cross-channel support and complaint handling. Earlier experience includes serving as an English Language Assistant at Santa Maria de la Huerta School, focusing on teaching English to children aged 3-16, and working as a Barista at Starbucks. Nicole holds a Bachelor of Arts degree in Languages with TESOL (Spanish and Italian) from Sheffield Hallam University and has furthered education at Università per Stranieri di Perugia.