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Maite Lucy Nenguke is an experienced professional in operational excellence and quality assurance with a robust history in various managerial roles. At Rand Mutual Assurance since January 2018, Maite has led a team to develop and implement a Quality Assurance framework, enhancing customer experience and efficiency. Prior experience includes serving as Principal Consultant at IQbusiness South Africa, where Maite improved customer experiences and efficiencies in distribution channels. Maite has also held significant positions at T-Systems International, Standard Bank South Africa, Educor, Edcon, TFG, and HomeChoice, gaining expertise in service management, quality assurance, workforce planning, and performance management. Maite holds a BA in Social Science & Humanities from the University of Cape Town.