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Shandilya Anne is an experienced Salesforce Administrator currently employed at RAM Tracking since August 2022, where contributions include managing automation processes, troubleshooting bugs, and migrating workflows to improved flows. Previously, Shandilya served as a Salesforce Administrator at Palni Inc from June 2016 to November 2019, focusing on user account management, SSO, two-factor authentication, and certificate issues. Educational qualifications include a Master of Science in International Business from Anglia Ruskin University (2020-2022) and a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from UPES (2010-2015).