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Ryan Hayes is a seasoned professional in product management and eCommerce, currently serving as the Lead Product Manager for Martech at Rakuten since July 2023. Previously, Ryan held the position of Group eCommerce Manager - Trade (Acting) at Dan Murphy's, overseeing multiple squads of over 20 eCommerce experts. Ryan's career includes roles as Senior Marketing Specialist - eCommerce at Zego, Digital Product Manager - eCommerce at ERS, and various positions at Telstra, where responsibilities encompassed digital sales strategy, customer acquisition, and end-to-end digital journeys. Early in the career, Ryan gained experience as a Market Research Interviewer at Roy Morgan Research and a Sales Consultant at Optus. Ryan holds a Bachelor of Arts and a Bachelor of Commerce from Monash University, complemented by a Japanese Government Scholarship at Osaka University.