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Hugo Deneuville is an accomplished professional with extensive experience in customer service and operations management. Currently serving as Lead Customer Service at Raisin since January 2023, Hugo has previously held key roles such as Customer Success Lead at CloudKitchens and New Restaurant Experience Senior Team Lead at Deliveroo, where responsibilities included creating business processes, driving customer experience improvements, and managing performance metrics. Hugo's career began at Booking.com, progressing from Customer Service Executive to Customer Service Team Leader, demonstrating a strong focus on team development and operational efficiency. With educational credentials including a BTS in Manager Assistant and a Baccalaureate in Economics, Hugo has cultivated skills in coaching, recruitment, and cross-departmental collaboration across various roles.