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Susan Higgins has a diverse work experience history that includes roles such as Director of Talent and Talent Manager at RAIN Group, Strategic Marketing Coordinator at Navient, Independent Marketing Consultant working for herself, Director of Admissions at The Riverbend School, and various positions at Summit Educational Group including Vice President of Marketing and Business Development, Vice President of Operations, and Director of the One-on-One Tutoring Division.

Susan Higgins holds a Bachelor's degree in American History from Columbia University and an MBA from Questrom School of Business at Boston University. Susan also attended Milton Academy for their secondary education.