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Guilherme Monteiro Santos is a highly experienced IT professional currently serving as a Senior IT Support Specialist at Rain since April 2024. Prior to this role, Guilherme worked at Wildlife Studios from March 2020 to April 2024 as a Senior Endpoint Engineer, where responsibilities included prospecting endpoint management solutions and structuring an endpoint management team to enhance productivity and security. Guilherme's earlier experience includes a tenure at Fundação Bradesco from April 2011 to March 2020 as an IT Infrastructure Analyst, focusing on projects such as the migration of switches and the implementation of a Cisco wireless network. Guilherme also began as an IT Intern at Fundação Bradesco, providing remote and on-site user support. Educational qualifications include a Postgraduate Degree in Team Leadership and Management from UNIASSELVI and a Computer Engineering degree from FIAP.