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Gramoz Kupina is an experienced IT Risk Management professional currently working at Raiffeisen Bank Kosova since July 2021, responsible for IT governance, compliance with regulations, and the quality of IT Risk Management. Prior to this role, Gramoz served as the Operational Risk Coordinator at Banka Ekonomike SH.A. from March 2017 to July 2021, focusing on managing the operational risk unit and establishing the organization’s operational risk appetite. Additional experience includes working as a Client Advisor at ProCredit Bank Albania and ProCredit Bank, where responsibilities involved client relationship management and compliance with risk policies. Earlier positions include a Young Banker role at ProCredit Bank, an internship related to legal office reports, and an Accounting position at Business Pro. Gramoz holds a Bachelor's degree in Banking and Financial Support Services from the University of Prishtina.