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Genevieve Kigera is an experienced Service Delivery Manager at Rafiki Microfinance Bank, where responsibilities include ensuring compliance with cash holding limits, cross-training staff, and driving the uptake of alternative channels. Prior experience includes roles as Senior Relationship Officer and Senior Officer in Contact Centre, where Genevieve handled customer inquiries, managed banking portfolios, and ensured swift resolution of complaints. Genevieve's career began at National Bank of Kenya as a Business Representative, focusing on marketing banking products and customer acquisition. Educational qualifications include a Bachelor of Commerce in Finance from the University of Nairobi and a Kenya Certificate of Secondary Education from Naivasha Girls Secondary School.