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Catharine Smart is a seasoned professional with extensive experience in customer success and office management. Currently serving as a Customer Success Analyst at BMO Radicle since November 2022, Catharine has previously held roles such as Client Success Manager and Client Onboarding Specialist at Showpass, and Client Relationship Manager at PATTISON Outdoor. From October 2012 to January 2020, multiple positions were held at Calgary Sports and Entertainment Corporation, including Executive Suites Coordinator. Catharine's career began at YMCA Calgary in 2008, progressing through various roles in customer service and office management at locations like Fergus & Bix Restaurant and Beer Market and the Heritage Park Historical Village. Academic achievements include a Bachelor of Business Administration from Mount Royal University and a Digital Marketing Professional Certificate from The University of Lethbridge.