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Anais Morales Esparza has experience in customer success roles. Anais was the Head of Customer Success at Racional, where they were responsible for providing quick resolution to customer issues, optimizing and automating requirements, and analyzing customer needs for improvement. Prior to that, they worked as a Customer Success Corporate at SimpliRoute, where they generated KPIs for tracking, managed upselling projects, and coordinated internal tasks to deliver quality service. Anais also has experience as a Customer Success Trainee Corporate at Rankmi, where they analyzed databases, provided training to clients, and advised on implementation best practices. Additionally, they completed a university internship at Rankmi, where they modeled Excel database formats and performed quality process reviews.

Anais Morales Esparza completed a Diploma in Customer Experience & Data Driven at the Facultad de Economía y Negocios - Universidad de Chile in 2022. Prior to that, they earned a degree in Engineering in Management Control from Universidad Diego Portales between 2016 and 2021. Anais also participated in an exchange program in Business Administration at Universitat Jaume I from 2019 to 2020. In addition, they obtained a certification in Microsoft Office Excel 2010 from Certiport - A Pearson VUE Business in 2016.