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Jacqueline Bratz has extensive work experience in the field of public safety dispatch. Jacqueline began their career as a Dispatch Technician at the Racine County Sheriff's Office in February 2005. In January 2011, they were promoted to Assistant Director of the consolidated dispatch center, where they were responsible for dispatching police, fire, and EMS services for Racine County. In 2015, they were promoted to the role of Director of the 911 Communications Center, a position they currently hold.

Jacqueline Bratz has pursued education in the field of public safety and emergency services. Jacqueline received a certification as an APCO Registered Public Safety Leader from an unspecified institution. Additionally, they obtained a degree as an Emergency Number Professional (ENP) from NENA (National Emergency Number Association) and further enhanced their skills by completing courses in CMCP (Certified Public-Safety Component Specialist) and ENP from Nena (presumably another educational institution). The specific years of enrollment and completion for these programs are not provided.