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Sjaak Nieuwkoop is an experienced interim professional with a strong background in team leadership and customer service management within the banking and finance industry. Currently serving as an interim professional at IBC and as the team leader of the bereavement desk at Rabobank Servicecenter Wonen since December 2021, Sjaak previously held several leadership positions, including team leader at Rabobank Nederland for Rabo Lease Klanten Service and team leader of operations at Qander Consumer Finance. Additional experience includes managing operations at Rabobank's 24/7 and credit cards division, as well as temporary management roles at Coöperatie VGZ and Rabobank Kop van Noord-Holland, focusing on customer contact center operations and quality improvements. Sjaak's educational background includes studies at Falke Popeyus en van Driel and Avans University of Applied Sciences, as well as completion of a PMP trajectory.