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Omar Kassem has solid experience in the tech industry, starting as a Network Operations Center Engineer at Teridion in May 2018, before moving on to become a NOC Technical Leader at Qwilt in December 2020. Their career progressed at Qwilt, where they took on the role of Customer Support Team Lead in March 2023.

Omar Kassem completed a Bachelor of Applied Science in Computer Software Engineering at SCE - Shamoon College of Engineering from 2015 to 2017, followed by a B.Sc in Management Information Systems, General at Achva College from 2019 to 2021.