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Phyllis Leath is an accomplished professional with extensive experience in customer success and management across various industries. Currently serving as Global Customer Success Senior Manager at QWay Healthcare since February 2023, Phyllis previously held several key positions, including Manager II at Audible and myHR Contact Center Manager at Sanofi. As an Independent Consultant at IT IDEAS LLC, responsibilities included consulting, defining objectives, and designing IT systems. Phyllis has also managed teams at Tory Burch, PVH Corp., and the American Cancer Society, focusing on customer service excellence and operational improvements. Phyllis holds a Master of Business Administration in Marketing and Finance from Rutgers University and a Bachelor of Arts in Psychology with an English minor from Kean University.