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Joanna Roper is an experienced service desk and team manager with a robust background in customer support and administration. Currently serving as the Service Desk Manager and IT Service Desk Team Manager at QuoStar since January 2022, Joanna also holds the role of Administrative Specialist. Prior experience includes over 12 years at Nasstar as a Service Desk Team Manager, where Joanna led a team to manage telephone inquiries and conducted employee coaching programs. Earlier career experience includes a significant tenure at British Telecommunications Public Limited Company, responsible for corporate and government billing, invoicing, and debt management while cultivating strong client relationships. Joanna is currently pursuing a CIPD Diploma Level 5 in Human Resources.