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Paul McFarlane is an experienced IT professional currently serving as the Head of Managed Service Operations at Quorum since July 2021, where responsibilities include managing day-to-day Service Desk operations and coordinating major incidents. Prior to Quorum, Paul held various roles at Sainsbury's Bank, including Service Desk Manager and Senior Major Incident Manager, focusing on incident management and risk mitigation. Previous experience includes positions at Zonal Retail Data Systems, Atos, Signet, Hibernian FC, Trespass, and Bank of Scotland, where Paul developed a strong foundation in IT support and service management.