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Ciara Jones is an accomplished Customer Success Manager at Quoizel since September 2018, where responsibilities include managing and training a team of customer service representatives, optimizing customer service processes, and building partnerships with key merchants like Home Depot and Lowe's. Previously, Ciara served as Customer Service Manager/Operations Liaison at EGLO USA Inc from September 2009 to June 2018, overseeing national accounts and improving operational procedures. Earlier experience includes a leadership role at AF Lighting, where team management and process efficiency were key focuses. Ciara holds an education from Keiser University-Ft Lauderdale and graduated from Eastside High School.