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Benti Metolli is an experienced IT professional with a robust background in technical support and management. Currently serving as a Global Service Desk personnel at Quipu GmbH since April 2023, Benti has previously held roles such as Technical Support Specialist at Sisal and IT Risk Advisor at Deloitte, where responsibilities included developing engagement plans and delivering IT audit services. Other notable positions include Microsoft Dynamics 365 IT Specialist at Delta Group USA, IT Sales Manager at Atom Computers, and Technical Support Specialist freelancer at I.H.G Shpk. Beginning a career as an IT Support Specialist at ePoint Shpk, Benti has cultivated a comprehensive skill set across various aspects of IT support and service management. Benti holds a Bachelor's degree in Mathematical and Computer Engineering from Fakulteti i Shkencave te Natyres, Tirane, Albania.