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Vijay Gopalakrishnan is a seasoned ServiceNow Technical Architect and Consultant at Quintica since April 2019, with a robust background in IT and engineering. Previous experience at IBM from June 2007 to February 2018 includes roles as a Scrum Master, where responsibilities encompassed facilitating various agile ceremonies and protecting the development team from external distractions, as well as a UI Engineer, focusing on customer-facing web applications. Additional roles at IBM included Lotus Notes Application Developer & Administrator, where client-specific customizations were implemented, and Remote Support Engineer, providing support for Lotus Notes connectivity and design issues. Vijay Gopalakrishnan holds a Bachelor's degree in Electronics and Communications Engineering from Visvesvaraya Technological University.