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Sundeep Koul is a highly experienced Technical Architect and Senior Business Analyst at Quintica, with a focus on gathering customer requirements and implementing solutions. Prior experience includes roles such as Senior ITSM Consultant and Manager Technical at Vyom Labs, where Sundeep provided BMC process consultancy, pre-sales support, and ITSM implementations, as well as ISO 20K assessments. Previous positions also include Assistant Manager at HCL Infosystems Ltd, Associate Solution Designer at Tech Mahindra, and Sr. Engineer in Remedy and ITSM implementations at Vyom Labs Pvt Ltd. Sundeep's technical expertise is supported by an MBA in Marketing from Punjab Technical University and a Bachelor of Engineering in Computer Science from D. Y. Patil College of Engineering & Technology.