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Kim currently serves as Chief Marketing Officer at Twilio focused on executing on its vision of becoming the leader in the emerging customer engagement category. Joyce brings over two decades of experience scaling commercial innovation and growth in the technology sector through large scale digital transformation and brand elevation strategies. Her expertise spans all facets of Go-To-Market including digital, brand, communications, channels and product strategy for global technology and SaaS companies.

Previously, she served as the Chief Marketing Officer for Genesys and was responsible for driving market expansion. Prior to joining Genesys, Kim served as the Chief Marketing and Digital Officer at Arm, Chief Marketing Officer at Wrike, Product Marketing Leader for Skype, and Skype for Business at Microsoft, and Head of Product Communications Partner Relations at Google.

Kim earned a double major from California Polytechnic State University San Luis Obispo with Bachelor of Science degrees in Finance and Architecture.