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Arlene Martin is a seasoned professional with extensive experience in application support and customer service. Currently serving as a Senior Application Support Specialist at Queue Associates, a Microsoft Dynamics Gold Partner, since March 2010, Arlene has honed expertise in technical support and client relations. Prior to this role, Arlene held a Senior Associate position at RSM McGladrey from 1999 to 2009 and worked as an Administrative Assistant at American Express Tax and Business Services Inc. from 1999 to 2001. Arlene's career began at Citibank, where responsibilities as a Customer Service Representative spanned nearly a decade, from September 1989 to October 1998. Arlene holds a B.S. in Business Management from NYU Stern School of Business, completed from 1986 to 1990, and pursued further education at Lehman College between 1993 and 1999.