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Joanne Lord-Birchall has extensive experience in the insurance industry, with a career spanning over three decades. Their most recent role was as the Head of Motor Operations at QuestGates Ltd, starting in July 2012. Prior to that, they worked as a Claims Manager at esure from January 2011 to July 2012. Joanne spent a significant part of their career at Direct Line, where they held the position of Claims Team Manager from August 2000 to January 2011. Before joining Direct Line, Joanne worked as a Team Manager at Stuart Lawrence Promotions from December 1998 to July 2000. Joanne began their career as a Claims Handler at AGF in February 1989, where they worked until December 1998.

Joanne Lord-Birchall Cert CILA attended Our Ladys RC High School from 1984 to 1989. No degree or specific field of study information is available.