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Marcio Martins Soares de Abreu is an experienced professional in customer experience and relationship management, currently serving as an Analista de Customer Experience at Queima Diária since March 2021. Marcio's responsibilities include developing strategies to reduce churn, handling cancellation requests, improving customer service processes, and fostering customer relationships. Previous roles include customer experience positions at Minutrade, where Marcio focused on B2B client relations, and Direcional Engenharia, providing initial customer support. Marcio's career also includes roles at Azul Linhas Aéreas Brasileiras, Ação Contact Center, and Telefônica Brasil, with a focus on call center operations and customer relationship management. Marcio holds a degree in Processos Gerenciais from Estácio and an MBA in Gestão da Qualidade and Marketing Digital from Faculdade Focus, along with various courses related to business administration and quality management.