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Yannick Lubala is an IT professional with extensive experience in technical support and customer service. Currently serving as an IT Help Desk Tech II at Quartus Engineering since February 2022, Yannick is responsible for onboarding and offboarding employees while providing assistance for various computer-related issues. Previously, Yannick worked as a Help Desk Technician at Controltec and held roles at HGS - Hinduja Global Solutions, TEKsystems, State Farm/Randstad, and Chestnut Health Systems, gaining expertise in troubleshooting, systems support, and device setup. Currently pursuing a Bachelor's degree in Information Technology from Franklin University, having previously studied at Heartland Community College.