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Alef Braz is an experienced IT professional with a robust background in support and infrastructure roles across multiple companies. Currently serving as a Service Desk Analyst at Quartile since December 2022, Alef handles operational issues and ensures compliance in cloud environments. Previous experience includes working as an IT Support Analyst at Woba, where responsibilities encompassed managing technical support requests, user access, and technical documentation, as well as utilizing project management tools. At Capgemini, Alef functioned as an Infrastructure Analyst, managing network access, user administration in Active Directory, and overseeing hardware and software issues. Early career experience includes an internship at Unimed São José dos Campos, focusing on user support and preventive maintenance. Alef Braz holds a degree from Anhanguera Educacional.