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Alec Sheftel is an experienced professional currently serving as Product Support Team Lead at Quantum Metric since September 2020, following roles as Senior Product Support Engineer and Product Support Engineer. Prior experience includes working as an Enterprise Technology Consultant at Paytronix Systems, where responsibilities encompassed managing enterprise-level accounts and overseeing project implementation. Alec's academic background includes a Bachelor of Science in Honors Business Finance from Colorado State University, complemented by teaching experience as a Student Instructor and various roles in customer service and support across multiple industries, showcasing strong communication and problem-solving skills.