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Farhatul Najwa Ismail possesses extensive experience in customer service and international business. Currently serving as a Senior Customer Service professional at Quantium Solutions since May 2014, Farhatul Ismail focuses on proactive service strategies, service recovery, and customer loyalty programs to enhance customer retention and growth, particularly among key revenue-generating clients. Prior experience includes a role as a Personal Banker at RHB Banking Group, promoting various banking products, and a Practical Trainee position at Sime Darby Industrial Sdn Bhd, assisting in the Management Trainee Programme recruitment process. Farhatul Ismail holds a degree in Human Sciences, specializing in Political Sciences from the International Islamic University Malaysia, completed in 2010, and a Matriculation Certificate in Human Sciences from the same institution, obtained in 2005.