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Tracy Paterson is an experienced customer care professional currently serving as the Director of Customer Care at Quanata and HiRoad since December 2018 and 2018, respectively. Tracy oversees customer care experiences that leverage the latest technology while prioritizing human interaction when necessary. Prior experience includes serving as Head of Customer Experience and Head of Service Delivery at MOO from August 2011 to November 2017, where leadership and direction were provided to create best-in-class customer experiences and manage significant annual revenue. Additionally, Tracy worked at J+D Software Ltd. as Sales Manager and Sales Specialist, focusing on driving revenue in the USA, UK, and Ireland markets. Tracy holds a Bachelor of Science degree from Ithaca College.