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Vinod Kumar Tiwari is a seasoned professional with extensive experience in technical support and software engineering, currently serving as a Senior Technical Support Manager at Qualys since June 2019. In this role, Vinod drives support-related initiatives and oversees the delivery of high-quality technical support and customer care services. Previously, Vinod held positions including Technical Support Escalation Manager and Technical Lead for various Qualys Security Products, where complex issue resolution and product configuration were key responsibilities. Prior to Qualys, Vinod contributed as a Computer Systems Analyst at Xoriant Corporation supporting TIBCO Software Inc., and as a Software Engineer at Reliance Communications, specializing in database programming and integration projects. Vinod’s educational background includes a B.E. in Computer Science from Hi-Tech Institute of Technology and Project Management studies at Stanford University.