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Lyliah Rossi is an experienced professional with a diverse background in financial systems administration, billing, and technical support. Currently serving as a Coupa & Concur System Administrator at Qualtrics since August 2019, Lyliah administers financial systems, provides technical support, and mentors Finance teams. Previous roles at Qualtrics include Global Billing SME and Team Lead, where Lyliah led a team of over 20 Billing Specialists, developed new processes, and ensured customer satisfaction. Lyliah also has experience as an Accounts Receivable Analyst and Product Support Specialist, overseeing technical support teams in multiple languages. Lyliah's educational background includes a Bachelor's degree in Linguistics from Millersville University of Pennsylvania and an Associate of Arts from HACC.