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Lore Daniela Simson Arcila is a seasoned professional in customer success and human resources, currently serving as a Senior Customer Success Consultant at Qualtrics, where responsibilities include managing a portfolio of over 30 clients in Latin America and enhancing customer satisfaction. Previous roles include being a Dear World Storyteller, promoting inclusivity and authenticity at Accenture, and a Customer Success Manager at Easygenerator, focusing on eLearning solutions. Prior experience at Accenture as a Management Consultant involved international consulting projects and employee experience strategy. Lore also held positions as Human Resources Director at Aduanimex S.A. and Recruitment Specialist at SURA, demonstrating expertise in HR processes and recruitment. Lore's educational background includes a Post-Graduate degree in Human and Organizational Development Management from Universidad EAFIT and a degree in Psychology from Universidad CES.