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Colleen Grande is a seasoned professional with extensive experience in customer operations and success management across various organizations. Currently serving as a Senior Operations Analyst at Qualia, Colleen assesses and recommends customer success tools to enhance organizational objectives. Previously, at AlertMedia, Colleen held roles as Customer Operations Manager and Customer Success Manager, where responsibilities included training teams on product releases and managing customer onboarding to ensure satisfaction. Colleen's prior experience at RigUp, Worksmith, Inc., Zagster, and Bantam Cider Company further showcases expertise in onboarding processes, customer service, and operational efficiency. Colleen holds a Master of Music degree in Clarinet Performance from Boston University and a Bachelor of Arts in Clarinet Performance from Syracuse University.