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Janete da Silva is a seasoned professional with extensive experience in product research and customer support operations. Since July 2021, Janete has served as a Product Researcher at Qminder. Prior to this role, Janete held multiple positions at Voi Technology from January 2019 to January 2021, including Senior L&D Team Lead for Customer Support Operations, where responsibilities included global operations strategy and training program design, as well as Operations Excellence Lead for vehicle maintenance and warehouse operations, focusing on KPI definition and product development. Janete's earlier experience includes roles as a Customer Support Operations Team Lead and Specialist, managing operations across several European regions. Additionally, Janete worked as a Research Assistant at CCG - Centro de Computação Gráfica, specializing in usability research and data analysis. Janete holds a Master's degree in Experimental Psychology from Universidade do Minho, completed in 2014.