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Susan A. possesses extensive experience in technical roles within the telecommunications and IT sectors. Currently serving as a GIS Technician, Technical Drafter, and IT Support at QC Data since September 2015, Susan A. specializes in interpreting design drawings and ensuring tax compliance for outside plant facilities. Previous roles include a Tower Structural Analyst at Crown Castle, where oversight of site modifications was key, and Systems Administrator at QC Data, managing enterprise systems across multiple offices. Additional experience encompasses positions at Freedom Group as an EWO Support Analyst, Convergys as a Customer Service Representative, and various programming and analytical roles earlier in the career. Susan A. holds a Bachelor’s Degree in Computer Science from the University of North Florida and completed a Full Stack Web Development Certificate at the University of North Carolina at Charlotte in 2017.