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Martin Xavier Palaganas is an experienced operations leader currently serving as Head of Operations at Qashier since August 2024, with prior roles including Head of Operations and Operations Excellence Manager at MetroMart from August 2022 to August 2024. Martin has held significant positions at InterContinental Hotels Group (IHG®), including Manager - Luxury and Voice and Global Operations Support Manager, where responsibilities included supporting strategic development and providing analytical insights for decision-making. Martin’s background also includes training and recruitment management at Holiday Inn, as well as sales analysis and systems training roles within IHG®. Martin's career began as a Process Trainer at VXI Global Solutions and APAC Customer Services. Martin holds a Bachelor of Commerce degree in Marketing from Saint Louis University, completed in 2007.