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Carol Alba is a Technical Recruiter at Q, an IT and Digital Talent Firm, since August 2020, focusing on building relationships within the tech community and providing tailored recruitment services. Previously, Carol worked as a Recruiter at Sitel from April 2019 to August 2020, overseeing full recruitment processes and conducting interviews in both English and Spanish. Prior experience includes serving as an Inbound Customer Service Representative, where Carol delivered high standards of service across multiple states, and as a Psychology Intern at Ministerio de Hacienda y Crédito Público, contributing to organizational culture and performance management. Carol holds a Bachelor's degree in Psychology from Universidad Externado de Colombia and a Diploma in Human Talent Management from Universidad de La Sabana.