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Risa Baltes, CCXP has extensive work experience in customer experience and customer success roles. Risa is currently working as the Director of Customer Success at Q-Centrix. Prior to this, they held various positions at the American Red Cross, including Senior Director of Customer Experience and Director of Customer Experience. Risa also worked as a Service Excellence Consultant, Manager of Sales and Recruitment Education and Training, and Training Lead for Siebel CRM Implementation. Earlier in their career, they worked as a Medical Laboratory Technologist at South Bend Medical Foundation.

Risa Baltes, CCXP, obtained their Bachelor of Science (B.S.) degree in Medical Technology from the University of Arizona, where they studied from 1991 to 1996. In 2007 to 2008, they pursued a Certificate in Project Management from The George Washington University School of Business.

Additionally, Risa Baltes holds a certification as a Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA), which they obtained in December 2019. Risa also obtained a certification in Facilitation Skills from Development Dimensions International (DDI) in 1998, although the specific month is not mentioned.