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Galit Backlund has a strong background in customer technical support, with current experience at Pyramid Analytics since March 2020. Previously, Galit served as a Customer Support Engineer at Totango, where responsibilities included Tier-2 technical support and collaboration with users and Customer Success teams. Galit's extensive tenure at Analyse² spanned nearly eleven years, where roles included Product Support Specialist, focusing on merchandise planning and supplier collaboration solutions, as well as responsibilities in Level 2 product support, maintaining data quality, and documenting operative processes. Additionally, Galit worked as a DW Specialist, specializing in BI solutions and data warehousing. Educationally, Galit holds a Master of Social Sciences degree in Economics, Econometrics, and Quantitative Economics from the University of Helsinki.