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Josh S. is an experienced professional in the banking industry, currently serving as AVP Retail Lending & Resolution Officer at PyraMax Bank since July 2021. Prior to this role, Josh held the position of AVP Collection Manager at Westbury Bank from March 2014 to June 2021. In this capacity, responsibilities included managing the entire collections process for residential, consumer, and commercial accounts, achieving a delinquency rate of under 1%, and collaborating with high-risk customers on account resolutions. Josh possesses expertise in compliance with the Fair Debt Collection Practices Act (FDCPA), MPF and Fannie Reporting, and has experience in handling foreclosures and bankruptcy proceedings efficiently.