Hans Schroeder is an accomplished IT Service Management professional currently serving as Team Lead for ITSM & GenAI solutions at PwC Switzerland since June 2022. Previously, Hans held key roles at PwC, including ServiceNow Service Management Lead for PwC Europe and Head of IT Service Management. With a management background in Internal Firm Services at PwC PricewaterhouseCoopers AG from November 2016 to December 2020, Hans combines extensive experience with strong academic credentials, holding a Professional Bachelor in Business Analysis from the IFA institute for computer science education in Zurich and a Professional Bachelor in Computer Science from b.i.b. International College.
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